Troubleshooting Guide

We hope your experience with our site is always great, but sometimes with websites there are issues that keep us from maximum happiness.

Question. I have watched videos in the past, but since I subscribed, I can no longer see the videos. Did I do something wrong?

Answer. Your computer may have stored a cookie in the past that makes it seem like you have not updated to the new subscription model. See the link below for the correct steps to clear your cookies and cache.

Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site–firefox

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac


Question: I am a new subscriber, but I need to cancel my subscription, is that possible?

Answer: Yes, when you log into the system, you can cancel the subscription at any time using the “Cancel My Subscription” link.


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